Atlantis Dubai has proudly announced its latest milestone achievement following the successful certification of Atlantis Aquaventure in 2023. Atlantis, The Palm, and Atlantis The Royal have earned the esteemed Certified Autism Center™ (CAC) designation from the International Board of Credentialing and Continuing Education Standards (IBCCES). This groundbreaking certification marks a significant moment in the hospitality industry, as Atlantis Dubai becomes the first resort destination in the Eastern Hemisphere to achieve this prestigious status.
Commitment to Inclusivity and Excellence
This certification is a testament to Atlantis Dubai’s unwavering commitment to providing exceptional experiences to all guests, including those with diverse needs. Through rigorous training and a comprehensive review process, Atlantis Dubai ensures that at least 80% of its colleagues are trained in autism and sensory awareness, equipping them with the necessary skills to cater to guests on the autism spectrum and other determined individuals.
In collaboration with IBCCES, Atlantis Dubai has undertaken extensive training programs to better understand the unique needs of autistic and sensory-sensitive guests. More than 90% of guest-facing colleagues across both resorts have received training in Autism & Sensory Awareness (ASA). In contrast, an additional 1,500 colleagues have completed a Weekly Briefing Topic on Autism and Sensory Awareness developed by the Learning & Development team.
Enhancing Guest Experience Through Accessibility
In addition to training initiatives, Atlantis Dubai has implemented various measures to enhance accessibility and accommodate the needs of guests with Autism Spectrum Disorder (ASD) and sensory sensitivities. The Atlantis Dubai website features an accessibility tab offering downloadable sensory guides for guests, providing valuable information on rooms, restaurants, and experiences across both resorts. These guides include sensory ratings, allowing individuals with ASD to plan their visit and ensure a comfortable and enjoyable experience.
Moreover, allocated quiet zones have been established throughout both resorts, providing guests with moments of respite from sensory stimulation when needed. These quiet zones include the concierge lounge, outdoor cabanas, and various club lounges, ensuring guests can relax and recharge in tranquil environments.
Empowering Guests Through Special Requests
To further support guests with specific needs, Atlantis Dubai offers a convenient form on its website, allowing guests to inquire and make special requests before their visit. This proactive approach ensures that guests receive personalized assistance and accommodations tailored to their requirements, contributing to a seamless and enjoyable experience from start to finish.
Leading the Way Towards Inclusivity
By completing the CAC™ program, Atlantis Dubai is not only setting new standards within the hospitality industry but also contributing to a broader initiative led by the Department of Economy and Tourism (DET) to establish Dubai as the first Certified Autism Destination™ (CAD) in the Eastern Hemisphere. Dubai has already made significant progress towards this goal, with Atlantis Dubai’s achievement serving as a testament to the city’s dedication to inclusivity and accessibility for all travelers.
Praise for Pioneering Initiatives
The efforts of Atlantis Dubai have garnered praise from industry leaders, with Myron Pincomb, IBCCES Board Chairman, commending the resort’s pioneering initiatives and dedication to inclusivity. Through initiatives at Aquaventure Waterpark and the certification of Atlantis, The Palm, and Atlantis The Royal, Atlantis Dubai is reshaping accessibility standards within the hospitality industry and setting an example for others.
Celebrating Inclusivity During World Autism Month
As the world observes World Autism Month this April, Atlantis Dubai invites determined individuals to participate in its complimentary access program for Aquaventure Waterpark and The Lost Chambers Aquarium. Through this initiative, individuals with disabilities and their caregivers can enjoy complimentary tickets to these attractions, with accompanying guests receiving discounted admission.
Conclusion
Atlantis Dubai’s achievement of the Certified Autism Center™ (CAC) designation represents a significant step forward in its ongoing commitment to inclusivity and accessibility. By prioritizing training, implementing accessibility measures, and supporting guests with special needs, Atlantis Dubai is leading towards a more inclusive hospitality industry. As Dubai strives to become the first Certified Autism Destination™ in the Eastern Hemisphere, Atlantis Dubai is a shining example of excellence and dedication in providing exceptional guest experiences.
